000			00308nam a22001337a 4500
999			_c2382 _d2382
020			_a9788131219850
082			_a658.812 BUT
100			_aButtle francis
245			_aCustomer Relationship management
260			_aNew Delhi _bElseiver _c2010
300			_a500
650			_aGeneral management
942			_cBK