000 00322nam a22001337a 4500
999 _c2369
_d2369
020 _a9788131725979
082 _a658.59 LOV
100 _aLovelock Christopher
_aWirtz Jochen
245 _aServices Marketing
260 _aNew Delhi
_bDorling Kindersley
_c2010
300 _a637
650 _aGeneral management
942 _cBK