000 | 00316nam a22001337a 4500 | ||
---|---|---|---|
999 |
_c2153 _d2153 |
||
020 | _a9780749446611 | ||
082 | _a658.0015 SZW | ||
100 | _aSzwarc Paul | ||
245 | _aResearching Customer Satisfaction & Loyalty | ||
260 |
_aLondon _bKogan Page _c2005 |
||
300 | _a258 | ||
650 | _aGeneral management | ||
942 | _cBK |