000 00316nam a22001337a 4500
999 _c2153
_d2153
020 _a9780749446611
082 _a658.0015 SZW
100 _aSzwarc Paul
245 _aResearching Customer Satisfaction & Loyalty
260 _aLondon
_bKogan Page
_c2005
300 _a258
650 _aGeneral management
942 _cBK